PLACING YOUR ORDER – processing and handling times:
General Shipping Orders – will be processed and dispatched within 1 – 3 working days from our warehouse between Monday – Friday.
Express Shipping Orders – placed prior to 10 am will be processed within 1 working day from our warehouse between Monday – Friday.
Please note NOT all areas in Australia are guaranteed next day delivery when Express shipping method is selected.
You must check here if your address is within guaranteed next day delivery zone, we do not ship express items on the weekend they are shipped on a working day (Monday – Friday).
We are not responsible for any item that has not been delivered within time specified by Australia Post E-Parcel or our Courier Companies.
INCORRECTLY ADDRESSED ITEMS (Unclaimed and return to senders)
If your item is incorrectly addressesed and is returned to us Australia Post charges us a fee of $10. If you would like the items resent you will need to pay this $10 fee reshipping.
Items are sent traceable but non insured, if you require additional insurance please advise or contact us, directly. An additional amount will need to be added to your postage charge.
All orders dispatched by Australia Post E-parcel and our courier services are trackable .
A tracking number is issued by email from Australia Post E-parcel after your order is despatched.
You can check tracking details from our order status page